I had the same problem when updating to Finale 25.ġ. I'll grant that I'm not that familiar with Finale's technical configurations, so hopefully someone from Tech Support can show the solution to this situation. In the documentation, it says that Garritan is automatically loaded. I select YES, and the message 'The requested virtual instrument plugin could not be found'.įinally, when I open up the Score Manager dialog box under Window, under device, the only device that shows is 'SmartMusic SoftSynth'. When I go to 'Reassign Playback Sounds', the dialog box says 'This will alter the document, do you wish to proceed?'. But, when I go to 'VST Banks & Effects', the only option I'm given is 'SmartMusic Softsynth', Garritan does not show up as an option. When I look in the 'Sound Map Priority' box, Garritan is listed first and 'SmartMusic SoftSynth' is listed second. I tried to figure it out from the documentation, but apparently my Garritan instruments did not get loaded. I just updated to 25 from a very old version.